Q:  Is Your Website Secure?  

We want to gain your trust. We want our customers to feel safe when they are doing business with harmonycaskets.com. We have instituted a number of measures to ensure your transaction run smoothly, your privacy is protected, and to ensure your business is safe with Harmony Caskets & Urns.
 
Our system runs on a SSL SECURE SERVER. SSL certificate is provided by VeriSign. (SSL is the certificate provider for the top 10 U.S. banks and 93% of Fortune 500 companies.) Multiple firewalls and antivirus utilities are used. Payments may be made safely online at checkout via our secure server. All data are encrypted using the latest bit encryption technology, and transmission is extremely secure. During your transaction, your credit card information is not seen by a person. Only the credit card authorization terminal utilizes your credit card information. Your order will not be processed until authorization from your credit card has been received. If there is a problem securing this authorization, you will be contacted via e-mail. Please make sure your e-mail address is correct when you order.

Q:  What Is Your Privacy Policy?

For each visitor to our Web page, our Web server automatically recognizes no information regarding the domain or e-mail address. We collect the e-mail address of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, user specific information on what pages consumers access or visit and information volunteered by the consumer, such as survey information and/or site registrations.

The information we collect is used for internal review and is then discarded, used to improve the content of our Web page, used to customize the content and/or layout of our page for individual consumer and used by us to contact consumers for marketing purposes.

If you do not want to receive e-mail from us in the future, please let us know by sending an e-mail, calling or writing, and telling us that you do not want to receive e-mail from our company.

Terms of Use Statement:

You understand and agree that the owners of this site shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, data or other intangible losses (even if the owners of this site have been advised of the possibility of such damages), resulting from the use or the inability to use the product(s) and or service(s) or any misuse of the product(s) and or service(s) in a manner not in accordance with their intended use.

We use the information we collect about you to process orders. We may use your e-mail address to tell you about specials regarding the sale of our products. We do not sell, share, trade, rent or disclose your personal information to any third party, period.

We guarantee that each purchase you make is protected and safe.

Your credit card and billing information cannot be read as it travels in our ordering system. To ensure that your information is even more secure, once we receive your name, address and credit card information, we store it in a way that it is not accessible to third parties or from the Internet. 
 

Q:  What Are Your Payment Methods?

We accept VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER, and PAYPAL. We can not accept COD, but will keep you posted here when it and other options may become available.

Q: What Are Your Shipping Methods?

We ship domestically within the United States via UPS, FedX, Freight Companies, and sometimes with FW Urns USPS. 

Q:  Is Your Shipping Safe? 

We make every effort to ship your product as soon as possible, however, in order to ensure you getting the one you want, it may be momentarily unavailable and your shipment may be delayed if that is possible in your situation. If you place an order and we find the item must be backordered, you will be notified immediately by phone as to its availability. TIP: Make sure your e-mail address and phone number is correct when you order so that we can keep you updated. Also, when purching a FW Urn, make sure you enter your PO Box # on second line of Ship To Address

Q:  What Is Your Return Policy?

Q: Can We Have An Order Sent to a Location Other Than Our Home? 

Yes, we prefer to ship to the funeral home you will be using, but we can ship to your home, office, or wherever as long as we have a street address.  FW Urns are usually sent USPS, so make sure a PO Box # is placed on the second line of the Ship To Address.

Q: Do We Have To Be Home or At The Funeral Home to Sign For The Casket? 

No, you do not have to be at the Funeral Home when your casket or urn arrives.  And, the funeral home cannot refuse to handle a casket or urn you bought online, at a local casket store, or somewhere else--or charge you a fee to do it.  The funeral home cannot require you to be there when the casket or urn is delivered to them.  You do for USPS, or pick it up at your Post Office.

                                                   Q: What Do I Need to Know ?

Until recently, the only place where you could purchase a casket was from a licensed funeral home at a cost that could average in the thousands of dollars. Thanks to a 1994 ruling by the Federal Trade Commission, you have the legal right to furnish your own casket to the funeral home at a greatly reduced cost. By providing your own casket, you are saving a major portion of the traditional funeral expenses.The Federal Trade Commission has ruled that funeral homes can no longer condition the purchase of a casket with the purchase of other funeral goods and services. If you are purchasing a casket from a source other than a funeral home, the funeral home of your choice must use the casket you have provided without duress or embarrassment to you, the consumer. (www.ftc.gov/bcp/rulemaking/funeral/index.htm - Rule 16 C.F.R. Part 453) Please click here to download a Microsoft Word document of our Estate Planning Guide, containing forms and information you may need during this time in your life.

                                                            Q: What else should I know?

• You have the right to comparison shop by phone. By law, funeral directors must give you specific answers to specific questions regarding types of services available and pricing for all items.
• If you inquire in person at a funeral home about arrangements, the funeral director must provide you with a preprinted "General Price List"; a complete itemization of all services offered and the corresponding prices.
• When you select a funeral home to handle the service portion of the funeral, there is one item on the General Price list that is non-declinable: the basic service fee of the funeral director and staff. The basic service fee amounts to the cost of doing business by the funeral home and does not include any of the other services provided such as transfer of the remains, refrigeration, embalming, use of the facilities just to name a few of the many costs of a funeral.

• Embalming is not required by law except in 3 specific circumstances; death by infectious disease, a prolonged period of time between death and burial, or most commonly, a public viewing or wake.
• If a funeral director is making a cash advance for such items as flowers, obituary notices, grave opening and closing fees, clergy honoraria, pallbearers, etc., it must be disclosed to the consumer if any money is being made on the transaction. It is advised to ask for cash receipts.
• A casket is not required for a direct cremation. An inexpensive alternative container is all that is required.
• The funeral director must provide an itemized accounting, known as the statement of goods and services, showing the total cost of the funeral merchandise and/or services selected.
• Funeral providers are strictly prohibited from making any claims that a product or service will indefinitely preserve the remains.
• Many funeral homes are owned by large corporations. Market research indicates that a corporately owned funeral home tends to be significantly higher in cost. Ask your funeral director if the funeral home is independently owned and operated or is it part of large nationwide corporation.
• Many funeral directors no longer do their own embalming or initial pickup of the remains. Ask the funeral director if he is providing these services or if it is contracted to an outside source.

• Contact person name, address and telephone number.
• Name, address and telephone number of the funeral home.
• Payment by credit card, money order or cash.

(NOTE: debit cards usually have a daily dollar limit. Call your bank to verify as your daily limit has no bearing on the amount of money in your account, it is a pre-set amount that was set up when you opened your account. )

Other Information:

As a consumer, you are NOT required by law to be present at the time of the casket delivery; although the funeral director may ask you to be present...do you have to be present when the flowers are delivered to the funeral home?
If you have visited a local funeral home and are feeling like the casket is overpriced, just note the type of casket your family would like to purchase and call us at 800-597-0739 for a free quote. We believe that in most cases, Harmony Caskets & Urns can save you 25-60% on the price of a casket.

Name Plaques (for FW Urns)